The Unlimited Play Processes/T&C’s for Double Deal +

2 FOR 1 Music/Gaming/DVDs

(a) R200 Buy-1-Get-1-Free (“B1G1F Benefit”) – Redemption Process:

 
1. Online process:
  1. Visit www.theunlimitedplay.co.za
  2. Sign in by clicking the “Register/Sign in” button. New Users: Please register by filling in your  details under “New Users”. If you have already registered select the “Current Users” option.
  3. Select the items you wish to purchase by selecting the “Add to cart” button on each individual item.
  4. Once you have finished shopping click on “Shopping Cart”. You will have an opportunity to review your order. If your order is correct proceed to “Checkout”.
  5. Enter your voucher number where prompted to do so on the “Ship & Pay” screen. Your cart total will be updated with any relevant discount. Complete the checkout process by following the on-screen prompts.
  6. You will be notified via email or SMS of the status of your order.
  7. Your order will be dispatched to you in accordance with the terms and conditions.
  8. For future purchases, please do not forget your email/password combination.
  9. Should you require any support you can contact the SP’s call centre on weekdays (but excluding public holidays) between 8am and 5pm on 0861 12 22 32, alternatively you can email the SP on support@theunlimitedplay.co.za.

 2. Call-centre process:

  1. Contact the SP’s call-centre on weekdays (but excluding public holidays) between 8am and 5pm on 0861 12 22 32.
  2. A call-centre agent will register your account and assist you with your purchase.
  3. You will need to provide the agent with:
        a. your personal details, including your Double Deal Plus membership number;
        b. your 2 FOR 1 Music/Gaming/DVDs voucher number; and
        c. your payment details (either credit card, internet transfer or cash deposit).
  4. Your order will be dispatched to you in accordance with the SP’s terms and conditions.

(b) 25% CashReturns (“Cash-back Benefit”) – Redemption Process:

 
1. Online process:
  1. Visit www.theunlimitedplay.co.za
  2. Sign in by clicking the “Register/Sign in” button. New Users: Please register by filling in your details under “New Users”. If you have already registered select the “Current Users” option.
  3. Select the items you wish to purchase by selecting the “Add to cart” button on each individual item.
  4. Once you have finished shopping click on “Shopping Cart”. You will have an opportunity to review your order. If your order is correct proceed to “Checkout”.
  5. Click on the “25% Cash-back Claim form” button. Complete and submit your 25% cash-back claim.
  6. You will be notified via email or SMS of the status of your order.
  7. Your order will be dispatched to you in accordance with the SP terms and conditions.
  8. For future purchases, please do not forget your email/password combination.
  9. Should you require any support you can contact the SP’s call centre on weekdays (but excluding public holidays) between 8am and 5pm on 0861 12 22 32.
 

2. Call-centre process:      

  1. Contact the call-centre on weekdays (but excluding public holidays) between 8am and 5pm on 0861 12 22 32.
  2. A call-centre agent will register your account and assist you with your purchase.
  3. You will need to provide the agent with:
    1. the following details to enable your claim for the Cash-back Benefit to be processed: name, cellular phone number, Email address and your Double Deal Plus membership number; and
    2. your payment details (either credit card, internet transfer or cash deposit).
  4. Your order will be dispatched to you in accordance with the service provider terms and conditions.
 

(c) 2 FOR 1 Music/Gaming/DVDs Terms and Conditions applicable to the B1G1F and CashReturns Benefits:

  1. Provided you have purchased a CD, DVD, game or Blu-Ray product from the SP the B1G1F Benefit entitles you to a discount on the cost of a second CD, DVD, game or Blu-Ray.
  2. The B1G1F Benefit discount is equal to the cost of the least expensive CD, DVD, game or Blu-Ray purchased by you, subject to a maximum discount of R200.00 (two hundred Rand).
  3. The B1G1F Benefit can only be redeemed for purchases of CD’s, DVD’s, games & Blu-Ray’s from the SP.
  4. Provided We have successfully collected the monthly membership fee payable by you, the SP will SMS an electronic voucher to the cellular number you gave Us when you applied for membership of Double Deal Plus, after the 20th of each month. Please check the SMS voucher for the validity period.
  5. Should the value of the discount not be sufficient to cover the cost of the B1G1F Benefit item (i.e. a CD, DVD, game or Blu-Ray), you will be required to pay the balance of the price.
  6. No change will be given should the full value of the B1G1F Benefit not be redeemed.
  7. Should you not use the maximum value of the B1G1F Benefit each month the balance will not be carried forward to subsequent months.
  8. Additional purchases, over and above the 1 item purchased plus the B1G1F Benefit item will be invoiced at their full value.
  9. The B1G1F Benefit cannot be exchanged for cash.
  10. Only one B1G1F Benefit voucher may be used per transaction.
  11. Vouchers:
    1. cannot be backdated;
    2. can only be redeemed once.
    3. are valid for 3 years
  12. Refunds and exchanges are only applicable for damaged or incorrectly supplied items.
  13. Should you lose your SMS voucher you can request a replacement voucher number by phoning/emailing the call-centre. The SP will SMS a replacement voucher to you within 24 working hours of your request.
  14. The Cash-back Benefit entitles you to a discount of 25% on the cost of all merchandise purchased by you from the SP.
  15. This Cash-back Benefit excludes purchases from Beat Cafes.
  16. Once a month the SP will calculate:
    1. the value of all your 2 FOR 1 Music/Gaming/DVDs purchases (online, call centre); and
    2. the Cash-back Benefit due to you;
  17. The Cash-back Benefit will be paid to you in accordance with the Double Deal Plus terms and conditions above.
  18. Benefits can only be redeemed by you.
  19. The Benefits cannot be used in conjunction with one another or with any other of the SP discounts or promotions.
  20. The SP reserves the right to request positive identification from you before accepting your request to redeem a Benefit.
 
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