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Cash-back Redemption Process
1. Online process:
a. Visit www.theunlimitedplay.co.za.
b. Click on the “Register/Sign in” button & enter your details under “Current users”. New users, register by filling in your details under “New Users”.
c. Browse & select the items you wish to purchase by selecting the “Add to cart” button on each individual item.
d. When ready to purchase, click “Shopping Cart”, review your order & “Checkout”.
e. You may complete the checkout process by following the on-screen prompts.
f. You will be notified via email or SMS of the status of your order.
g. Your order will be dispatched to you in accordance with the Unlimited Play terms and conditions.
h. Click on “Cash-back” on the homepage menu, and then on the “Cash-back Claim Form” button. Complete the form with the requested details and submit.
i. For future purchases, please do not forget your email/password combination.
j. Should you require any support you can contact The Unlimited Play call centre on weekdays (but excluding public holidays) between 8am and 5pm on 0861 12 22 32. Alternatively, you can email The Unlimited Play on support@theunlimitedplay.co.za.
2. Call centre process:
a. Contact the Unlimited Play call centre on weekdays (but excluding public holidays) between 8am and 5pm on 0861 12 22 32.
b. An Unlimited Play call centre agent will register your account and assist you with your purchase.
c. You will need to provide the agent with:
i. your personal details, including your Double Deal membership number & Unlimited Play order number; and
ii. your payment details (either credit card, internet transfer or cash deposit).
d. Your order will be dispatched to you in accordance with the Unlimited Play terms and conditions.
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