A. Delivery Policy:

1. Subject to having received payment for the item/s ordered, www.theunlimitedplay.co.za will dispatch the item/s within 3 working days of having received payment for an order from a Customer.
2. Special requests and imports i.e. items not listed on the site will take longer to acquire and this will therefore affect the shipping date. We undertake to liaise with, and proactively manage Customers’ expectations, including with respect to likely delivery timeframes.
3. If only 1 of the items ordered is listed on the online store, we will ship the in-stock item within the time periods set out in clause 1 above. The second item (not in stock) will be dispatched immediately after it is received from the supplier.

B. Delivery:

1. City and regional areas - Orders will be delivered via door-to-door courier service. This is usually within 1 – 2 working days of dispatch.
2. Outlying areas and townships - Orders will be delivered via the South African Postal services counter-to-counter service. This shall be within 5 – 7 working days of dispatch.
3. Customers will be kept regularly updated on the status of the delivery of their orders.
4. Delivery costs R39.00 per order, but is free for all qualifying members.
5. We do not deliver to P.O. Boxes.

Return and Refunds Policy:
In cases of unavailability, you will be refunded the value of your order and any voucher used will be replaced.

How will I know when my order is dispatched?
We will send an email or SMS notification once your order has been dispatched. This email/SMS will contain your tracking number which you may use to track the location of your order.

How can I track my order once it has shipped?
City/Regional addresses: You can use the tracking module on our courier, Dawn Wing’s website (www.dawnwing.co.za) to track your order. Enter the waybill number that was emailed or SMS’d to you.
Outlying areas/Township addresses: You can track your order on the Post Office website (www.postoffice.co.za/tools/trackandtrace.html). Enter the tracking number that was emailed or SMS’d to you.

Do we ship internationally?
We unfortunately do not ship items internationally at this point in time. We apologise for any inconvenience.
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